For your convenience, many of the resources and services available are listed below. Should you have additional questions, please contact us at 824-3210 or 888-919-3557.

Problems or Questions?

Here's who to see:

Admissions/Registration Desk for:

• Hospital admissions
• Outpatient surgery
• Outpatient Testing
• Notification if your insurance requires pre-certification or a second surgical opinion

Patient Accounts
Contact the Patient Accounts Department, located at 1100 South Main Street, with any questions concerning your bill or insurance. Patient accounts can be reached by calling 260-824-3210 or toll-free at 888-919-3557.

Check at the Information Desk, located in the main lobby, for:

• Assistance locating any office or area
• Visiting hours and policies

Additional Services

Phid's Gift Shop is open 8:00 a.m. to 8:00 p.m., Monday through Friday; every other Saturday and Sunday from 12 noon until 4:00 p.m. Phid's offers in-house delivery, bedside service, flowers, cards and gifts. For further information, call ext. 5143.

Main Street Cafe
Monday - Friday

• Breakfast-6:30 to 9:00 a.m.
• Lunch-11:00 a.m. to 1:30 p.m.
• Dinner-5 to 6:30 p.m.

Saturday & Sunday

• Breakfast-8:30 to 10:30 a.m.
• Lunch-11:00 a.m. to 1:30 p.m.
• Dinner-5 to 6:30 p.m.

Limited food service is available between meal periods. All foods are prepared in our kitchen from homestyle recipes and fresh, wholesome ingredients.

Notary Public is available through Medical Center Administration.

For further assistance, call 260-824-3210 or 888-919-3557.

Visitor Information

Visiting Hours
General visiting hours are from 10:00 a.m. to 8:00 p.m. daily. Visiting hours are established for the well-being of the patient. Several hospital departments have special visiting hours and requirements. These are listed below.

When you are visiting a patient, please stop at the Information Desk to verify the patient's room number. On behalf of the patient, we recommend no more than two visitors per patient at one time.

When the patient's door is closed, please ask the nurse if it's all right to knock. The patient may be sleeping or seeing the doctor. If a doctor or nurse comes in during your visit, please ask if you should step outside and wait in the hallway.

Age of Visitors
In most hospital areas, visitors should be 14 or older. Young children are discouraged from visiting patients because they carry more communicable diseases and are more susceptible to organisms in the hospital environment. For the child's and the patient's protection, contact is limited.

Exceptions: Visiting privileges may be granted to children due to special circumstances or the patient's condition. Permission should be obtained from the physician or nurse on duty.

Guidelines for Specialty Areas

Continuing Care Center (1st Floor)

• Hours: 8 a.m. to 8 p.m.
• Visitation is open to all ages; however, please make arrangements with the nursing staff for visiting with small children.
• Animal visits are permitted with prior permission from the nursing staff.

Intensive Care/Cardiac Care (3rd Floor)

• Hours:
  8:30 to 9:00 a.m.
  12:00 to 1:00 p.m.
  4:30 to 5:00 p.m.
  6:30 to 8:00 p.m.
• Visitors are limited to immediate family members only and are admitted only with permission from the nurse in charge.
• Flowers are not permitted in the ICU, and should be delayed until the patient has been transferred to another unit.

Maternity/Nursery (3rd Floor)

• Hours: 12 to 8 p.m.
• No age restrictions

Surgery/Inpatient

• On the day of surgery, one or two family members may stay with the patient at any hour.
• During surgery, families and friends may wait in the 3rd floor surgical lounge. A volunteer is available to assist family members. A private room is available for consulting with the physician, if needed.
• Other times, visiting is from 10 a.m. to 8 p.m.

Surgery/Outpatient (3rd Floor)

• Patients undergoing outpatient surgery are expected to be accompanied to the ASR unit (Ambulatory Surgery Recovery) by a responsible adult. For the patient's well-being and comfort, however, general visitation is discouraged and children are not permitted in the unit.
• During the patient's surgery, visitors will be asked to wait in our Surgical Lounge. Staff will notify the visitor upon the patient's return to the unit.